Reference

Legal terms before you join

Your tuan88 account terms keep access, wallet records, and privacy requests in one clear place before you open your account.

Account termsPrivacy requestsDANA recordsQRIS receipts
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tuan88 Legal terms before you join
CONTACT ROUTES

Legal help through chat and email

Fast legal contact matters when your wallet record, account name, or access screen does not match what you expected.

Live chat hours Use live chat from 09:00 to 23:00 WIB for account-law questions, including name mismatch alerts, DANA receipts, and access messages. We ask for your username and ticket ID, never your password.
Legal email record Email [email protected] when you need a written record for privacy requests, wallet trace questions, or account correction. Attach a cropped payment receipt if needed and hide any unrelated personal numbers.
Account request form Inside your account, open Profile > Help > Legal Request to send a logged message. This route ties your question to your username, device type, and the most recent wallet reference.
ACCOUNT CARE

How we keep account records lawful

Legal handling is not a side note for us; it is part of the account flow you see at login, cashier entry, and support contact.

Data scope

We collect only the account details needed to run legal checks: username, registered phone or email, payment reference, device session, and support ticket text. Staff access is role-based and tied to case handling.

Cookie control

Cookie settings support login sessions, cashier flow, language choice, and fraud checks. You can clear browser cookies, but a new login may ask for device confirmation before wallet pages appear.

Device security

From mobile web, open Account > Security > Devices to see active sessions and remove an old phone. If a login looks unusual, we may pause wallet access until you confirm ownership.

Record retention

Wallet references, support tickets, and account-change logs are kept for operational and legal traceability. We do not keep chat attachments longer than needed unless a dispute or account request requires them.

Correction requests

If your name, phone, or email is wrong, contact us before making another payment. We compare your account step, ID status where requested, and wallet receipt before any correction is applied.

Payment trace

DANA, OVO, GoPay, and QRIS transactions carry references that help us match a payment to your account. A matching name and receipt time reduce legal disputes during wallet checks.

Legal questions before account access

These answers cover the legal points you are most likely to check before opening an account or asking us to change a record. They focus on eligibility, wallet evidence, privacy rights, account corrections, and contact paths. If your situation involves a payment reference or blocked screen, include the exact time and account step when you contact us.

Access and eligibility depend on local law. We do not tell you to ignore rules in your location. Read this page, check the terms at account opening, and contact us before using restricted features.

Name checks reduce disputes when DANA, OVO, GoPay, or QRIS records need to match your account. If the wallet name and account name differ, support may ask for a correction request before processing.

Yes, you can ask through Profile > Help > Legal Request or by emailing [email protected]. We may ask you to confirm your username, registered contact, and recent wallet reference before sending records.

Send the corrected detail through the logged account form and explain what is wrong. We compare your request with account history, device session, and payment references before changing personal records.

Yes, those receipts help us trace wallet activity and resolve disputes. Keep the timestamp, reference number, and wallet name visible, but cover unrelated balances or personal contacts before sending a file.

We update this page and may show a notice during login or cashier entry. If a change affects access, verification, or wallet handling, we explain the account step you need to take.

Our support team receives the first contact, then routes legal complaints to the team that handles account records and wallet traces. Use live chat for ticket creation or email [email protected] for written handling.

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